FAQ - Frequently Asked Questions

We Answer It All

Click On A Question To See The Answer.

Q: What if I can't login to the computer that is having the password problem? How can I install or use your software in this case? Not a problem. You can purchase Windows Password Pro from any computer. We recommend using a computer that belongs to a trusted friend or family member. The computer you're using to read this, can be used to purchase, download, and burn the software on to a CD. Which you then insert into the computer that is having the password problem.

Q: Is your product safe?
100% safe. We are the only company to clearly describe the technology used in our product. We don't get access to your information and we don't ask you to send your password or system files to us. Most companies ask you to e-mail your password files while they crack your password, consequently when they crack it they'll know the address of your computer and all of your passwords, which gives them perfect access to your computer at anytime without you knowing. Not only that, it's time consuming and difficult. Use Password Pros. to get into Windows safely, and knowing that we use no pirated software and you're getting the lastest in technology.

Q: Will this product work for Windows 2003 Server?
Yes it has tested 100% compatible. It even works with Primary Domain controllers. Note that some DOS based solutions will work on a normal 2003 Server but WILL NOT WORK on Domain Controllers and our testing and other customers have confirmed one particular DOS based solution stopped their server from booting.

Q: Do I need any other software or installation disks for Windows?
Absolutely not, our product is stand alone, which means no purchases of additional tools or added headaches. After your purchase you'll have access to one of the best Burning tools out there today for FREE.

Q: My computer failed the Microsoft Genuine Test & Microsoft thinks it may be a pirated version. I need to get back in, will this still work?
Yes, our product will still work just as it normally would on any other system.

Q: Another company is giving "The Linux Product" for free so why should I buy from you?
First of all it's not the same product. Linux is not the name of our product. Other companies are using an Old BETA version that was made from Linux. That doesn't mean it's a good solution though. That particular bonus product is out of date because they don't know how Linux works, it needs to be updated with the latest drivers to ensure the quality is controlled and that there is no damage to the computer or data. We take no responsbility for people who use old BETA Linux based products and we do not guarantee the quality of those versions. Our solution is far superior and is graphical unlike other Linux and DOS based solution. It also doesn't require you to type 80 characters and e-mail the company to get back into Windows.

Q: Why should I buy your product, there's so many others out there and they sound good?
Our product is guaranteed to be safe, has a 100% recovery rate, does not use old or stolen technology and we offer the best service and support in the industry. We're a collection of Microsoft certified, experienced engineers who have worked in places such as Dell, IBM and even Microsoft.

Q: How Can I Purchase Your Product?
Our premier payment solution is PayPal. You might have heard of them. Millions of people around the world, including eBay have made it their #1 choice. With PayPal your information is protected, we never receive your bank account or credit card information, just your payment. PayPal accepts All Major Credit Cards !

Q: What happens after I Pay?
Good question, make sure you don't close your browser Window and click on "RETURN TO MERCHANT". Once you complete your Payment you'll be taken to our private members section which includes the product download, free CD burning software, instructions and support information.

Q. How long does it take to get this product?
It's a simple click of the mouse. After purchase you get access to the product right way with free email support and a free CD burning software.

Q. How do I know this is going to work with my version of Windows?
Our engineers have researched and tested on EVERY version of Windows, including the lastest service packs. We are constantly tested new versions as they are released to make sure that it is 100% compatible and without the use of pirated or old technology.

Q. I'm dumb, what if I get stuck?
It's easier than most people think, and all ages can use it- it's that easy. You have to know nothing about computers or how they work to use this product. It comes with Free instructions, 24/7 (if you need it) with free email support.

Q: I lost my password, will this product get me back into Windows?
Yes, for any account including the Administrator!

Q. I called my computer company and they said I have to reformat everything, lose my data and all my settings. I can't do that, can you help me?
We're used to hearing that. In fact we have had employees of Dell, IBM and even Microsoft purchase from us, believing that they too had to reformat their computers in order to get back in. But that's not the case, YOU CAN GET BACK IN without losing anything, and safely.

Q. My system is corrupt and won't boot. I'm trying to login into the recovery console as Administrator so I can repair my Windows Installation, will this help me?
Of course! After purchase you'll recieve free instructions that are simple, easy to understand and take only seconds to do.

Q. I have an active directory server and I forgot my Administrator password, can you help me? Not a problem. After burning the CD, insert into the Active Directory controller that you need access to and follow the quick steps and you're done in seconds.

Q: My system was once part of an Active Directory domain, now I am no longer part of the domain and cannot login, can you help me? Yes, our software will be able to get you back into your computer.

Q: What if I have trouble using your product?
Windows Password Pro is very easy to use, and user friendly. It comes with great instructions and takes only seconds to unlock any account. If you do need help, or have questions we're here 24/7 even on most major Holidays; with free email support included and options for phone support. Contact us if you have more questions.

Q:I forgot my password, will this product get me back into Windows?
Yes, for any account including the Administrator!

Q: How long does it take to receive your product?
It is an instant download from our secure and high speed servers.

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